Rockford Homes

Customer Care / Warranty Tech

Department:

Service/Warranty

Job Type:

Full-time

Rockford Homes is looking for a Customer Care Technician for our Warranty and Customer Care team in Columbus, OH

Job Description:

This is a full-time position with the primary goal of maintaining a high level of customer satisfaction with our homeowners. This will be achieved by facilitating all customer service requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Care Technician is responsible for proactively resolving customer issues after the closing of the home. The successful candidate will also:

• Complete work orders as required to meet customer needs and provides problem solving on-site.
• Evaluates homeowner repair issues to determine if they are warrantable items.
• Certifies service work is completed within contractor obligations.
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting.
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.

Requirements:

• High School Diploma or GED.
• 3 or more years related experience; including carpentry work, drywall, texture repair and painting.
• Valid driver’s license and be willing to drive among designated communities in daytime and nighttime.
• Ability to utilize Rockford’s Service applications on a smartphone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision.
• Starting salary is negotiable based on ability and experience.
• Company Vehicle and gas card will be provided.

Pay:

$50,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

Day shift

Ability to commute/relocate:

• Columbus, OH: Reliably commute or planning to relocate before starting work (Required)

Work Location:

In person

Construction Punch Out Specialist

Department: Construction
Job Type: Full-Time

Rockford Homes is seeking an experienced, hands-on Punch Out Specialist to work in multiple subdivisions throughout Columbus. Work will include install and repair as well as adjusting and re-finishing non-licensed trade items. Wages range from $19/hr. to $23/hr. and are dependent upon experience. A full benefits package is also available.

Job Responsibilities

• Various punch out work as instructed by supervisor.
• Assist service department in completing overflow warranty item lists generated by homeowners.
• Informs Superintendent of any problems associated with the construction of the houses/units in the subdivision.
• Secure the company’s property and protect it from theft, vandalism and damage.

Job Requirements

• Must have your own tools.
• Must have reliable transportation.
• Must have valid driver’s license and be willing to drive among designated communities in daytime and nighttime.

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